你以为的舒心就餐体验，背后藏着许多食客不曾知晓的行业细节。退回的菜品简单换盘就重新上桌，饮品装饰缺少规范清洗，放置很久的咖啡依旧端到客人面前，还有不为人知的入座潜规则、复杂的美国小费文化等等。一线服务员亲口分享真实打工见闻，揭开餐厅台面之下的种种故事。
There's a lot of stuff that happens behind the scenes at restaurants that I don't think people are really privy to.
If you know, you know.
I've been a server for 8 years.
Five years.
Six years.
Everyone has to work in the service industry at some point in their lives.
It builds character.
It makes you a human being with empathy.
My hack is being nice, because it gets you things.
What usually happens when you're nice to their servers.
